Zendesk
Escalated tickets open a thread with the customer history attached.
When an agent escalates a ticket, Marlow opens a thread in the escalation channel with the ticket summary.
Engineers reply in Marlow and the answer is added to the ticket as an internal note.
What it does
Escalation threads from tickets
Replies synced as internal notes
Ticket previews from links
SLA reminders in the thread
Category
Support
Available on
Free, Team and Business
Set up by
Any workspace admin, in about two minutes
Built by
Marlow
Move one project into Marlow this week
Free for teams up to 10 people. Bring your Slack history over in under an hour, and export everything if you ever leave.
Team chat and workflows for teams that write things down. Channels, threads, approvals and search in one app.
Portland, Oregon and five time zones